Privacy Policy

This Privacy Policy explains how Haul Heroes (“Haul Heroes,” “we,” “us,” or “our”) collects, uses, and protects information when you visit callhaulheroes.com, contact us, request an estimate, or use our junk removal, cleanout, hauling, pickup, and removal services.

We collect information that you voluntarily provide to us, including:

• Your name, telephone number, and email address.
• Your service address and ZIP code.
• Photographs you submit for estimates.
• Descriptions of items to be removed.
• Appointment and scheduling information.
• Messages you send us through our website, chat, text message, email, or phone.
• Other information needed to provide you with our services.

We may use the information we collect to:

• Respond to your inquiries.
• Prepare estimates.
• Schedule and perform services.
• Send appointment reminders and updates.
• Provide customer support.
• Send invoices and payment information.
• Communicate with you regarding an existing service.
• Request customer feedback or reviews.
• Send promotional communications when you have provided the appropriate consent.

Payments may be processed by secure third-party payment processors. Haul Heroes does not need to store complete payment-card information on this website, and any payment details you provide are handled by the payment processor according to its own security and privacy practices.

Customers only receive marketing or promotional SMS messages from Haul Heroes when they have provided consent.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

SMS consent information may be provided only to service providers that help Haul Heroes operate its communications or customer-service systems, and those providers may use the information only to perform services for Haul Heroes. SMS consent and opt-in information will not be sold.

You may opt out of text messages at any time by replying STOP, and you may reply HELP for assistance. Message and data rates may apply, and message frequency may vary.

Our website may use cookies and basic analytics tools to understand how visitors use the site, improve performance, and remember your preferences. You can control cookies through your browser settings.

We may share information with trusted service providers that help us operate our business, such as scheduling, communications, payment processing, and website hosting providers. These providers may use your information only to perform services for Haul Heroes.

We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to safeguard your information using appropriate technical and organizational practices.

We keep your information only as long as needed to provide services, meet legal or accounting requirements, and resolve disputes. When information is no longer needed, we delete or de-identify it.

We may disclose information when required by law, regulation, legal process, or government request, or when disclosure is necessary to protect our rights, your safety, or the safety of others.

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or how your information is handled, contact us:

Haul Heroes
Email: info@callhaulheroes.com
Phone: (813) 555-HAUL